Why should I register my software?
We're a commercial software company, not altruistic Mac hobbyists
writing software in our spare time. By registering and paying for
your software, you help to ensure that Mac-only developers like
us can continue to "think different" and provide you,
the Mac enthusiast, the best software that we can create.
When you register, you ensure that you will receive priority one-on-one
technical support directly from us, the developers. Few other companies
can say that.
Besides, it's the right thing to do.
How do I register your software?
Once you have downloaded the application, there are 2 basic ways to register:
- Register online by selecting "WWW Registration Page" in the About Box of the Application. You need to have a web browser running and a valid credit card. The URL is: http://sustworks.com/site/reg.html. This server will automatically return your registration key within minutes.
- For site license registrations,
we can fax your company a proforma invoice. Please ">contact
us at for site licenses.
In each case, a program registration code that unlocks the software
will be sent to you by email once your payment is received. To enter
this registration code press the "Register" button that
appears in the software's Startup Dialog Box, or press "Edit
Registration" from the application's About Box.
About our Software Registration Process
When you register any of our products, a unique registration key
is generated based on the name, organization, and number of copies
information which you provide. To unlock the trial expiration of
our software, we ask that you enter this information into the registration
dialog box of the program.
When you enter this information in the application, we validate
the registration key checksum. In addition, the application may
contact one of our servers for the sole purpose of verifying the
validity of the registration key entered. Once your registration
is confirmed, absolutely no further communication with our server
We have chosen this step in response to widespread publishing of
unauthorized registration keys. We believe the customer impact to
be small and welcome your feedback on how we might improve our products
I registered but haven't received my registration
key yet. What should I do?
Email is not perfect! If you haven't received your registration
key within a few days, please ">contact
us at .
Make sure you have supplied a valid email address. Believe
it or not, we get registrations every week from people whose supplied
email address doesn't work (mistyped address, mailbox is full, server
will not relay, message could not be delivered after 5 days, etc...).
If you have already sent us email twice and still haven't received
a response, this probably means that something is wrong with your
email service. Please make sure your email is working. Also, please
include your phone number, postal address, or another way we can
Is online registration secure?
We believe the most convenient and secure way to purchase our software
is to use the Quicomm.com online registration server and a credit
card. Quicomm uses a Secure Sockets Layer connection (verify the
unbroken key in the lower left corner of your browser window). Your
credit card information is fully encrypted and quite safe. To the
best of our knowledge, no one has yet had their credit card information
compromised using this system.
In general, purchasing anything in a department store with a credit
card is risky. At a supermarket its relatively easy to obtain card
data from a receipt. No special skills are required to obtain this
information. On the Internet, credit card data is generally more
difficult to obtain.
Technical knowledge on how to recover information from web transactions
and secure servers is required to get credit card information from
Internet credit card transactions. However, since many more credit
card numbers can be obtained if a criminal manages to find a way
to get access to credit card information at a web site, there is
some cause for concern.
Thanks to the foresight of consumer advocates and the US Congress,
the holder of credit cards are not usually liable for any losses
above $50 due to credit card forgery. This applies only to cards
issued by American banking and credit institutions in the United
States. It is likely not true if your credit is held or card issued
outside of the United States. However, since American card issuers
are liable for all losses above $50 US, credit card companies have
taken quite an interest in making sure that there is a little fraud
as possible, especially on the Internet.
If your are uncomfortable using a credit card and the web to purchase
our software, you can always use kagi.com to
register via mail using a variety of purchasing methods.
Will I get more junk mail as a result of registering?
We hate SPAM (UCE) as much as you do (we get dozens of these messages
every week). We have never given email addresses to third-party
advertisers. We might inquire about your satisfaction with the product
more specific info.
Some registered users have asked why we don't notify them of software
updates. If you want to be notified when updates occur, please subscribe
to our NetAnnounce mailing list.
My registration key doesn't work, what should
First, it may help to realize that the key is actually a checksum
of the "Name", "Organization", and "Number
of copies" lines above. You must enter each line exactly as
it appears for the key to be accepted.
Next, make sure you have registered the product you intended. A
key for IPNetMonitor will not be accepted by IPNetRouter for example.
If you discover you have registered the wrong product, we'll be
happy to arrange credit toward the product you wished to register.
IPNetRouter 1.5 and later does not require that you enter a date
in the date field if your key was purchased before 1.5 shipped.
If your key still isn't accepted, please ">email
us at .
I've lost my registration. Help!
Need your registration info? We would like the following information
to help process your request:
- Approximate Registration Date.
- Your email address under which the registration was made.
- How registration was made (Quicomm or Kagi).
Send this information to us at .
We will search our records and reply to your request. We recommend
that you keep a printed copy of your registration info for your
Thanks for your support,