Sustainable Softworks Privacy Policy

Protecting your privacy is important to Sustainable Softworks (Sustworks). We hope the following policy will help you understand how Sustworks collects, uses, and safeguards the personal information you provide on our website.

Information Collection

When you browse our website, you do so anonymously. We don't collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which parts of our website you visit and how long you spend there. But we do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of computer and operating system you are using. Your browser supplies us with this information.

Like many other commercial websites, the Sustworks' website may use a standard technology called a "cookie" to collect information about how you use the site. This cookie information is simply intended to determine repeat visit statistics and is not shared nor otherwise used.

In some of our advertising on other web sites, we use a device called a "click-through URL." When you click on one of these URLs, you pass through our system before arriving at a page on our site that is your true destination. Sustworks uses click-throughs to determine the level of interest in particular topics and to measure the effectiveness of our advertising. We do not share this data, and we make no attempt to match click-throughs to particular email addresses.

At times we may request that you voluntarily supply us with personal information, such as your name, email address, your internet connection type, how you found us, etc. How we use this information is covered below.

Software Registration

When you register any of our products, a unique registration key is generated based on the name, organization, and number of copies information which you provide. To unlock the trial expiration of our software, we ask that you enter this information into the registration dialog box of the program.

When you enter this information in the application, we validate the registration key checksum. In addition, the application may contact one of our servers for the sole purpose of verifying the validity of the registration key entered. Once your registration is confirmed, absolutely no further communication with our server is attempted.

We have chosen this step in response to wide spread publishing of unauthorized registration keys. We believe the customer impact to be small and welcome your feedback on how we might improve our products and service.

Information Use

If you provide us with personal information, or have done so in the past, we may attempt to contact you to determine if our software met your expectations, offer additional assistance or notify you about special offers. If you do not want us to contact you, you can choose to "opt out". Sustworks will respect your wishes.

Opting Out

Although most customers tell us they appreciate receiving our Nettalk mailings, Netannounce notices, personalized support and offers of special opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue mailings from us by simply replying to the email and informing us of your preferences. With the exception of support case correspondence, which is customer initiated, all of our email messages clearly explain how you can easily opt out and stop receiving such messages from us.

Data Security

Sustworks is fully committed to data security. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place electronic and managerial procedures to safeguard and secure the information you provide to us online.

In specific regard to information provided to us in support cases, all such information is keyed to a specific support case number and an email address (which you provide). We do not use your email address for any other purpose other than corresponding with you about your specific support case. It is important that you understand when you provide your support case number and email address to a third party that this party will have access to the entire thread of your support case. We will never supply such information nor give access to support threads to any third party without your written consent.

Company Commitment to Privacy

We believe strongly in respecting your privacy. However, we also reserve the right to change our privacy policy in order to adapt to new situations. Our commitment is to inform users how we intend to use any information we request before it is collected (so you can opt in), and to respect your wishes to opt out.

Sustworks' website contains links to other websites and is not responsible for privacy practices of those websites. Sustworks encourages users to learn about the privacy practices of those websites.

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